American Family RV Reviews

In addition to the Google reviews below, here are a couple reviews that we've received from our customers:

Hello, I wanted to say thank you for the outstanding service we received while purchasing our first Travel Trailer. American Family RV, Chesapeake was outstanding! From the minute we walked in the door and were greeted by the young lady at the information counter, to the minute we drove off of the lot with our brand new SportTrek, the service was outstanding! John Verdolotti worked with us over the phone and on the lot to make sure everything was smooth and ready for us to take ownership. He was very patient walking us through the units on the lot and let us peek in some units that were already sold. He even helped me set up my weight distribution hitch in the parking lot!

Our Finance Manager Ron Beagle was thorough and explained every single thing while we went over all of our financing options. I came in with a very good rate from USAA but he beat that rate and got me a better loan! We only financed a small potion but a lower rate was welcomed! When we explained we were not interested in somethings he offered, he moved on to the next step; there was no pressure to buy something we did not want. He is very good at his job and he made us feel comfortable with our purchase.

When we arrived for our walkthrough, B.J. was waiting and had our trailer washed and cleaned inside and out. It was also hooked up to all services and ready to inspect. We went over literally everything! He was very patient explaining anything I had a question on and not in a hurry at all. He gave me great information and allowed me to video anything I was unsure of. We checked every single system, outlet, light and controller in the trailer! BJ. Is a wealth of information and knows these Travel Trailers well! I would definitely recommend American Family RV to anyone who wants a great deal and outstanding Service!!!

Mark and Anne Wright
Smithfield, Virginia
2021 SportTrek 281VBH
  • Jennifer was perfect! So friendly and so accommodating! The process was easy. They were able to do a trade with me and were able to work with my numbers. I love that it's a small business and everyone was just so wonderful! I highly recommend purchasing an RV from the American Family RV.
  • Our salesgirl Alexis was always super nice, never pressured us and went out of her way to make us happy..... Actually the whole team there is super helpful and easy going, making the whole experience great... We highly recommend them and are so happy in our new camper.... Thanks Again to everyone at American Family RV......
  • Had to get some warranty work on camper and a couple upgrades. I purchased this travel trailer a year ago from their sales department. This review is for Trish in the service department though. Excellent customer service that truly exceeded my expectations. The communication was A+. The tech I spoke too was very informative and pleasant as well. Kudos to the techs and Trish. Thank you.
  • This was my second travel trailer I purchased through American Family RV. Each experience was fantastic. Stu who was our sales person was fantastic as well we purchased from him twice and he was on point with everything from start to finish. I would highly recommend American Family RV to anybody. The overall process was great all the way down to Christina who was the finance officer and all staff was friendly and welcoming.
  • THEY ARE THE BEST IN THE BUSINESS!!! No one can match the customer service provided by Trish at American Family RV service center. I have owned two travel trailers that have had warranty work completed by the team there with 100% satisfaction and its been finished early both times. With quick and meticulous repairs completed; Trish and her team was able to get me back to camping in less than 3 weeks! Thank you American Family RV for saving my vacations!

Our Locations

chesapeake virginia rv dealer american family rv

American Family Chesapeake

Rv Sales
1115 S. Battlefield Blvd
Chesapeake Virginia 23322

Sales : (757) 546-9207

Hours:
Mon - Fri : 09.00 AM - 05.30 PM
Sat : 09.00 AM - 05.00 PM

Rv Service
102 Centerville Turnpike N
Chesapeake Virginia 23320

Service : (757) 546-9207

Hours:
Mon - Tues : 08.30 AM - 05.00 PM
Wed - Fri : 08.30 AM - 05.00 PM

chesapeake virginia rv dealer american family rv

American Family RV Salem

Rv Sales
1259 East Main Street
Salem Virginia 24153

Sales : (540) 404-4160

Hours:
Mon - Fri : 09.00 AM - 05.30 PM
Sat : 09.00 AM - 05.00 PM

Rv Service

Hours:
Mon - Fri : 08.30 AM - 05.00 PM